Junna what do you mean you can’t remember if you had a family like that. Did becoming an evil general involve receiving a total memory wipe?
We don't know how long it took for Junna to go from magical girl to evil general, what they did to turn her or since when she is back to public life.
Perhaps it took a single day [I would like to point out that evil Junna wears a blindfold when transformed, despite eye-contact seemingly being necessary for some of Junna's abilities, but it's missing upon being beaten by Hane, potentially symbolising the breakage of some form of mind control, or maybe it symbolises Junna losing/taking off her blindfold during the battle, who knows].
Junna being an active magical girl and rescuing Hane was "a few years ago", so she could've been brainwashed/tortured for years for all we know [like Sonic the Hedgehog, not a good fictional example]. Prolonged trauma and/or C-PTSD can cause memory loss, even to memories unrelated to your trauma [like for Edelgard von Hresvelg, good fictional example].
Either way, now I'm curious if Kurosawa Junna is Junna's actual/original identity.
TLDR: Mind control, post-traumatic amnesia, perchance
Also I like that evil Junna retained the fuzzy "collar" she had as a magical girl, didn't notice that before.